Frequently Asked Questions:
1. How do I log into the Academy?
Please log in here.
2. How come the Academy is not letting me log-in?
Please reset your password on the log-in page. If the Academy is not recognizing your account and you are a new member please ensure that you completed your registration. You may have set up an account with our customer billing portal after your purchase. This is separate and you must follow your email prompts to complete registration to access the Academy.
3. How do I find information regarding my billing information?
Please log into your customer portal by clicking here. If you have not yet set up an account please do so now: Set up an account. Note: This information is separate from your log-in access. When registering please use the same email address as you did when you purchased the Academy.
3. How can I access the customer portal?
When you make a purchase is doesn’t automatically create a customer portal account. You must create one separately. If you have not yet set up an account please do so now: Set up an account. When registering please use the same email address as you did when you purchased the Academy. If you have an account in the customer portal access it by clicking here.
5. How do I update my credit card information?
Please log into your customer portal by clicking here. In the customer portal please follow these instructions.
- From the uppermost menu, select “Orders.”
- Then click on the “Recurring Order Summary” tab.
- To the right of your active order, click “View Details”:
- Select the “Recurring Payment Information” tab:
- Update your credit card information and “Save Changes.”
6. I can’t log into the customer portal, how do I access?
You need to register in our customer portal first, then you can log-in. The customer portal is separate from your Academy log-in access. When registering please use the same email address as you did when you registered for the Academy.
7. I updated my credit card but I still do not have access to the site, what is going on?
You account may have already been cancelled and updating your credit card doesn’t automatically re-grant you access. You must re-register after your purchase. Please contact us to grant you access again.
8. How do I cancel my membership?
You can cancel your membership one of two ways.
- Log into your customer portal account: Click here to log-in (note this separate from your access to the Academy). If you did not sign up for a customer portal account you may still do so: Set up an account.
- The second option is to send us an email to cancel. Please fill out this cancellation form.
9. I am not getting academy related emails, can I be added to the list?
Yes, please click here to sign up for academy emails. If you have opt-ed out in the past or your membership was cancelled, you have to opt-in again.
10. What if I can’t find what I am looking for on the Academy?
Please use our support form so we may help guide you in locating your information. If the information you are looking for is not available we will consider adding it to the Academy in the future.
11. How do I set up at 1-to-1 coaching with a Head Harvester?
You may contact a Head Harvester directly on this page: Harvest Contact Info